Location: University of Ulster at Jordanstown Campus
Date: Thursday 16 January 2003
10.00 – 10.30
Coffee & Registration
10.30 – 11.10
Welcome and “The challenges presented to Libraries by the Non-Traditional User”
Short overview defining Non-traditional users and general concepts
Colette McKenna, User Services Librarian, University of Ulster
Followed by facilitated discussion where participants will have an opportunity to exchange information on how their libraries have approached these new challenges
11.10 – 11.45
Not just bricks and mortar – the off-campus interface
The University of Ulster has made significant advances in making services available off-campus in easier to use formats that greatly benefit part-time and distance students – presentation and demonstrations
Bernard Watson – Library Networked Information Officer, University of Ulster
11.45- 12.00 – coffee
12.00 – 12.45pm
Delivering quality library services to users with a disability: challenges and strategies at DCU.
Carmel Harnett – Dublin City University
12.45pm – 1.45pm – Lunch
1.45– 3.10
Libraries and learning in a virtual learning environment – facilitating learners near and far
VLE’s, Resource Based Learning and its Impact on delivery of information services
The nature of learning is changing, especially through the development of distance learning. The University of Ulster’s Institute of Lifelong Learning is a central resource in the delivery of courses through Campus One, the University’s virtual campus. This presentation will cover the Institutes work, their strong links with the Library service and the role of WebCt software.
Cecilia Hannigan – Institute of Lifelong Learning, University of Ulster
Integrating courses with resources in an online environment
An overview of advances in this area focusing on integration between WebCT and library resources using TalisList (resource management system). The use of HERON (electronic offprints) and devolved Athens authentication will also be addressed. Followed by demonstration.
Clare Uhomoibhi – Library Systems Officer, University of Ulster
Followed by questions, answers and discussion session
3.10-3.25 Tea & Coffee
3.25 – 3.50 Library User Needs Assessment and the Readers you don’t see everyday
Questionnaires, software, surveys, focus groups and other methods of finding out what the less traditional library user needs and wants
Ciaran Cregan – Customer Support Librarian, University of Ulster
3.50 Closing talk and thank yous
The Learning Resource Centre at Jordanstown opened in 2002 as a state-of-the-art library facility. Tours of the LRC will be offered to all interested parties at lunch or at the end of the day.
