Presenters; Sheila Pantry OBE and Peter Griffiths

Programme

09.30 – 10.00 Registration

10.00 – 10.30 Introduction to outsourcing and externalization including definitions – the pros and cons.

10.30 – 11.00 Carrying out an information audit

11.00 – 11.30 Using the results of the information audit

11.30 – 11.45 Break

11.45 – 12.30 Breakout session – work in groups and feedback from each group

12.30 – 13.00 Question of information ownership and using an information provider

13.00 – 14.00 Lunch break

14.00 – 14.20 How to outsource – selecting the supplier, making the agreement.

14.20 – 14.45 Copyright, licences and contract period, service level agreements

14.45 – 15.15 What to include in the agreement – and keeping everyone involved and the agreement on target.

15.15 – 16.00 Breakout session – work in groups and feedback from each group

(The afternoon break will take place during the breakout session)

16.00 – 16.15 Keeping staff and customers happy

16.15 – 16.30 Questions/answers/debate

The presenters have recently published a book on outsourcing, which will be available on the day for purchase by participants of the workshop at a discounted price of £23.96.

Managing outsourcing in library and information services/ Sheila Pantry, Peter Griffiths. Facet Publications 2004, ISBN:185605439.