30 January 2007

University of Limerick

This is a one-day workshop with the objectives of:

1. Introducing people to an understanding of what happens in conflict situations.
2. Identifying conflict management styles and choices of response available.
3. Practicing skills in relation to assertively resolving conflict with colleagues and service users.

Programme

9.30 Welcome, Introductions and Ground Rules

Understanding the Conflict Spiral

Self Assessment on Conflict Management Styles

11.00 Break

11.20 Choosing Appropriate Conflict Responses and the Skills needed

12.45 Lunch

2.00 Skills Practice

· Colleague and colleague

· Staff Member and Manager

· Staff Member and Service User

· Staff Member and Service Provider

3.30 Break

3.45 Review of Skills Practice and Feedback

4.45 Evaluation

5.00 End