Date: Wednesday 21 October 2009

Learning Objectives:

* To develop understanding of what EQ is and how it contributes to organizational success.
* To enable participants to start to explore the role emotions play in their performance and to identify some personal goals.
* To enable participants to use their emotions more effectively for personal and organizational success.

Programme outline:

9.30 Welcome, Introduction and Ground rules

Understanding the Emotional Side of Organisational Success: transforming the way we work with others

11.00 BREAK

11.20 Learned Optimism for Success: responding well to adversity so we can thrive in a world of accelerating change and uncertainty

Emotions and Complex Decision-making: assessing complex situations and making rational, effective choices

12.45 LUNCH

2.00 Developing Trust: building credible relationships to influence without hierarchical authority

3.15 BREAK

3.30 Creating the Future: managing the tension between managing the present and creating the future.

4.30 END